Service Guidelines & Expectations

Thank you for choosing to work with me. 

This document outlines the framework of our partnership. Establishing clear boundaries creates the secure container necessary for the best possible outcome.

This document is part of, and governed by, my full Terms & Conditions. In the case of any contradictions, the full Terms and Conditions take precedence. All personal data is handled in accordance with my Privacy Notice. 

The Journey & Expectations 

Hypnotherapy is a highly collaborative partnership. While many clients experience profound shifts, results vary based on individual commitment, and no specific outcomes can be guaranteed. Deep behavioural change is a process that relies on your active engagement. 

Integration Period: The subconscious mind takes time to process. It is completely normal for the full effect of a session to settle in over the 2–3 days following our appointment. 

The Arc of Change: While our Foundation Session often creates an immediate shift, lasting transformation of deep-seated patterns typically requires a focused series of sessions (usually 5 to 12) to fully lock in the new baseline.

Guided Self-Hypnosis: My role is to empower you with the tools to access your own subconscious. For lasting results, a daily practice of self-hypnosis (just a few minutes a day) between sessions is highly recommended. 

The Emotional Process: Growth is not always linear. Processing subconscious patterns may occasionally evoke strong emotions or challenge your current perspectives. This is a natural, expected part of clearing internal friction and making space for new growth. 

Client Suitability & Wellbeing

My primary commitment is to your well-being. Hypnotherapy is a powerful process for personal development, but it is a complementary approach, not a substitute for professional medical or psychiatric diagnosis and treatment. To ensure this methodology is safe and effective for your specific circumstances: 

Intake Assessment: All clients must undergo a thorough, confidential suitability assessment via our Client Intake Form prior to booking a Foundation Session. 

Session Readiness: Please ensure you have an open mind, a willingness to participate actively, and that you have not consumed alcohol or recreational drugs before our session. 

The Structure of Our Work 

My practice operates on a low-volume, high-focus model. Our work progresses through a staged approach:

• The Discovery Call: A complimentary 20-minute video assessment to check compatibility.

• Booking & Payment: Once your Intake Form is reviewed and accepted, payment is required at the time of booking to secure your appointment time in my calendar.

• The Foundation Session: A required 90-minute initial deep dive to create a direct shift and verify the efficacy of our working relationship.

• The Transformation Package: Access to ongoing sessions (typically blocks of 4) is by invitation following the Foundation Session, ensuring my specific approach will serve your long-term goals effectively. All sessions in this package must be completed within 35 days of purchase.

Communication, Boundaries & Privacy

To protect your autonomy and ensure our therapeutic time is highly effective, we maintain clear boundaries:

• Solution-Focused Time: Our sessions are dedicated to resolving internal friction. We bypass traditional "talk therapy" to focus on deep, actionable shifts.

• Between-Session Support: To foster your own self-reliance and protect the deep momentum of our work, therapeutic communication is focused entirely within our scheduled video calls. (Clients on a Transformation Package are provided email access to share brief progress updates regarding their self-practice).

• Session Recordings: Sessions are not recorded by default. Recordings are only made with your separate, explicit prior consent for a specific, agreed-upon purpose.

• Professional Conduct: Maintaining a respectful atmosphere is essential. If disruptive or inappropriate behaviour occurs, the session may be ended early without a refund.

• Note: This practice does not provide crisis intervention or emergency medical support.

Your Environment & Technology

Because we work via video, your environment is a crucial part of the therapeutic container.

• Your Space: Please choose a private, comfortable location where you will not be disturbed. Avoid having pets in the room, and silence all notifications.

• Audio Quality: Because your voice will naturally soften during hypnotherapy, please use headphones or earbuds with an integrated microphone for the best experience.

• Power & Connection: Ensure your device is connected to mains power and you have a stable, fast internet connection.

• Contingencies: If your connection drops, we may switch to a phone call (which is equally effective). However, if a session is disrupted or fails due to persistent technical or connectivity issues on your end, the session is considered complete and is non-refundable.

Honouring Our Time: Punctuality & Cancellations 

When you book a session, that time is reserved exclusively for you.

• Arrival: Please join the call promptly, or a few minutes early to check your tech. If you are late, the session will still conclude at its scheduled end time.

• The 15-Minute Boundary: If you are late by 15 minutes or more, we will be unable to proceed. The session will be treated as a cancellation to protect the integrity of the work, and the fee is non-refundable.

• The Buffer: While we always aim to finish on time, please keep a small buffer of 10-15 minutes free in your personal schedule after our session to ensure we can bring the work to a comfortable conclusion without being rushed.

• Rescheduling: If you need to change your appointment, please provide at least 24 hours' written notice via email. Cancellations or rescheduling requests made with less than 24 hours' notice will result in the session fee being non-refundable. (Please refer to the Terms & Conditions for full details, including your statutory rights).

Queries

If you have any queries about these Service Guidelines & Expectations, you are welcome to contact me. For all other queries, please first review the FAQs & Science Page